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Patient Experience Survey Results

The top areas for improvement as suggested by you: 

- Improve access to primary care services: 42.3% of patients indicated that they could get a same day or next day appointment with a physician or nurse practitioner (NP) when they were sick. 20% of patients rated that they strongly agreed or agreed that they can get care easily during evening, weekend or holidays.

- Improve phone wait times and experiences. 56.3% of patients rated their experience calling into the clinic as excellent or very good. We also heard that improvement to onlinr booking and notification is of interest to our patients.

- Increase awareness of our care team and free Summerville-wide programming: We heard that many patients are unaware of our interprofessional healthcare team members (nurses, social workers, dietitians, pharmacists, health promotion specialists and a physiotherapist) and free health programs we offer at Summerville.

We’ve taken your feedback and shared the results back with all Summerville sites, staff and physicians. The report backs have led to meaningful discussions and volunteers to work on areas of care that are important for you. One area we know is of high importance to our patients is access to care (experiences calling into the clinic, booking online, availability ofappointments). We have a working group consisting of administrative staff as well as health care professionals dedicated to exploring these issues and implementing strategies to improve access to our primary care services. We also are taking the feedback you provided through this survey to shape our programs to better meet patient needs such as healthy aging. Thank you for sharing your experiences, thoughts and insights regarding Summerville services and programs!